1. About This Website

This website is operated by Dr. Nikola Wojciechowska, a HCPC-registered Counselling Psychologist, offering online therapy and coaching services.

By accessing this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the site.

2. Therapy & Coaching Services

Therapy and coaching services are offered on an individual, online basis only.

• Therapy is a regulated psychological service.

• Coaching is a non-clinical, non-diagnostic service and is not a substitute for therapy.

Details of services, fees and session length are provided on the website and may be updated from time to time.

3. Booking & Payment

Sessions must be booked in advance and are subject to availability.

Payment is required prior to each session unless otherwise agreed.

4. Cancellations & Missed Appointments

If you need to cancel or reschedule a session, at least 48 hours’ notice is required.

Late cancellations or missed appointments may be charged in full.

5. Confidentiality & Limits

Confidentiality is maintained in line with professional and legal standards.

There are limits to confidentiality, including situations where there is a serious risk of harm to yourself or others, or where disclosure is required by law. These limits will be explained in more detail during therapy.

6. Emergency Situations

This service is not suitable for emergencies.

If you are in immediate danger or experiencing a mental health crisis, please contact:

• Emergency services (999)

• Your GP

• NHS urgent mental health services

7. Website Content

All content on this website is provided for general information only and does not constitute psychological or medical advice.

8. Limitation of Liability

While reasonable care is taken to ensure the accuracy of information on this website, no guarantees are made regarding completeness or suitability.

9. Changes to These Terms

These Terms & Conditions may be updated at any time. The most current version will always be available on this website.

10. Contact

If you have any questions about these Terms, please contact:
info@truesensetherapy.co.uk

Privacy Policy

1. Introduction

This Privacy Policy explains how your personal data is collected, used and protected when you use this website or engage in therapy or coaching services.

The data controller is:
Dr. Nikola Wojciechowska info@truesensetherapy.co.uk

2. What Data Is Collected

Personal data may include:

• Name

• Email address

• Phone number

• Information shared via contact forms

• Information shared during therapy or coaching sessions

Sensitive personal data may be collected in the context of therapy, in line with professional obligations.

3. How Your Data Is Used

Your data is used to:

• Respond to enquiries

• Provide therapy or coaching services

• Manage appointments and payments

• Comply with legal and professional obligations

Your data is never sold or shared for marketing purposes.

4. Legal Basis for Processing

Data is processed under the following lawful bases:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests (where appropriate)

5. Data Storage & Security

Reasonable measures are taken to protect your data. Records are stored securely and only retained for as long as required by law and professional guidelines.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Third Parties

Third-party services (e.g. booking systems, email providers, video platforms) may process data on behalf of the practice. These providers are selected with data protection in mind.

8. Contact

If you have any questions about your data or this policy, contact:
info@truesensetherapy.co.uk

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

2. Cookies Used on This Website

This website may use:

• Essential cookies (required for site functionality)

• Analytics cookies (to understand how visitors use the site)

Analytics cookies are only used where consent is provided.

3. Managing Cookies

You can control or delete cookies through your browser settings.

4. Third-Party Cookies

Third-party services such as analytics or embedded content may place cookies on your device. These are governed by the providers’ own policies.

5. Updates

This Cookie Policy may be updated from time to time.

Disclaimer

Content on this website is for general informational purposes only and does not constitute therapy, diagnosis or treatment.

Engaging with website content does not establish a therapeutic relationship.